MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01136nam a2200337 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
PPANPs |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20200703092300.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
100920s20102005my g | 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9789833831548 |
| Terms of availability |
RM29.90 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
PPANPs |
| Transcribing agency |
PPANPs |
| Language of cataloging |
eng |
| Modifying agency |
PPANPs |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Edition number |
22 |
| 090 00 - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
658.812 |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) |
MCK |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
McKAIN, SCOTT./ |
| Relator term |
Author |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
WHAT CUSTOMERS REALLY WANT : |
| Remainder of title |
HOW TO BRIDGE THE GAP BETWEEN WHAT YOUR ORGANIZATION OFFERS AND WHAT YOUR CLIENTS CRAVE./ |
| Statement of responsibility, etc. |
McKAIN, SCOTT |
| 264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Petaling Jaya : |
| Name of producer, publisher, distributor, manufacturer |
Advantage Quest Publications, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2005 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xxviii, 195pages. ; |
| Dimensions |
22 cm. |
| Other physical details |
illustrations |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| Content type code |
txt |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| Media type code |
n |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| Carrier type code |
nc |
| 521 ## - TARGET AUDIENCE NOTE |
|---|
| Target audience note |
General |
| 599 ## - LOCAL NOTE |
|---|
| Local Note |
LULUS |
| 650 10 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Relationship marketing |
| 650 20 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer behavior |
| 650 30 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer services |
| General subdivision |
Management |
| 650 40 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Marketing |
| General subdivision |
Psychological aspects |
| 650 50 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer relations |
| General subdivision |
Management |
| 650 60 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Organizational effectiveness |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
McKAIN, SCOTT./ |
| Relator term |
Author |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Book |
| 998 ## - LOCAL CONTROL INFORMATION (RLIN) |
|---|
| Local Accession Number |
0000564348(PN) |
