000 00625nam a22002057a 4500
005 20180605083820.0
008 040928 s uk engd
599 _aTanjong Malim
_bn.s
_cn.i
300 _a227p.
_bill.
_c21cm.
350 _a26.80
090 _a658.8 DEE
100 0 _aDEE, David
264 _aKuala Lumpur
_bSynergy Books International
_c1999
440 _aThe Customer Service Rep's Survival Guide Series
001 X001181815
020 _a9838998613
245 1 0 _aStand-out service volume 1
_bTalk straight, think positive, and smile!
942 _cBUK
999 _c92838
_d92838