000			01610nam a2200337 i 4500
003			PPANPs
005			20241114093858.0
008			230904t20242024my ao e 000 0 may d
020			_a9789671983164 _qpaperback _cRM35.91
040			_aBNM _beng _cBNM _erda _dPPANPs
049			_amal
082	0	4	_a658.812 _223
090	0	0	_a658.812 _bCOY _dM
100	1		_aCoyle, Steven F., _d1959 - _eauthor.
245	1	0	_aMengendalikan Pelanggan Hardcore : _batau Pesakit, Peminjam, Klien, Tetamu, Penumpang, Subscriber dan sesiapa sajaha! / _cSteven F. Coyle ; Editor: Augustine Clay ; Diterjemah oleh: Siti Razali
250			_aEdisi Pertama
264		1	_aPuchong, Selangor : _bServiceWinners International Sdn. Bhd., _c[2024]
264		4	_a©2024
300			_a173 pages : _billustrations, photographs ; _c21 cm
336			_atext _2rdacontent _btxt
337			_aunmediated _2rdamedia _bn
338			_avolume _2rdacarrier _bnc
599			_aLULUS
650	1	0	_aCustomer services
650	2	0	_aConsumer satisfaction
650	2	0	_aCustomer relation
700	1		_aClay, Augustine, _eeditor.
700	0		_aSiti Razali, _etranslator.
942			_2ddc _cBUK
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999			_c212367 _d212367