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| 005 | 20200703092300.0 | ||
| 008 | 100920s20102005my g | 000 0 eng d | ||
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_a9789833831548 _cRM29.90 |
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| 040 |
_aPPANPs _cPPANPs _beng _dPPANPs |
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| 082 | 0 | 4 |
_a658.812 _222 |
| 090 | 0 | 0 |
_a658.812 _bMCK |
| 100 | 1 |
_aMcKAIN, SCOTT./ _eAuthor |
|
| 245 | 1 | 0 |
_aWHAT CUSTOMERS REALLY WANT : _bHOW TO BRIDGE THE GAP BETWEEN WHAT YOUR ORGANIZATION OFFERS AND WHAT YOUR CLIENTS CRAVE./ _cMcKAIN, SCOTT |
| 264 |
_aPetaling Jaya : _bAdvantage Quest Publications, _c2005 |
||
| 300 |
_axxviii, 195pages. ; _c22 cm. _billustrations |
||
| 336 |
_2rdacontent _atext _btxt |
||
| 337 |
_2rdamedia _aunmediated _bn |
||
| 338 |
_2rdacarrier _avolume _bnc |
||
| 521 | _aGeneral | ||
| 599 | _aLULUS | ||
| 650 | 1 | 0 | _aRelationship marketing |
| 650 | 2 | 0 | _aConsumer behavior |
| 650 | 3 | 0 |
_aCustomer services _xManagement |
| 650 | 4 | 0 |
_aMarketing _xPsychological aspects |
| 650 | 5 | 0 |
_aCustomer relations _xManagement |
| 650 | 6 | 0 | _aOrganizational effectiveness |
| 700 |
_aMcKAIN, SCOTT./ _eAuthor |
||
| 942 |
_2ddc _cBUK |
||
| 998 | _a0000564348(PN) | ||