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		Perkhidmatan pelanggan yang berkualiti by MARTIN, William B. Series: Pengurusan 50 MinitMaterial type: Text; Format: print Johor Bahru Penerbitan Pelangi Sdn. Bhd. 1994Availability: Items available for loan: Perpustakaan Awam Negeri Perlis (2) Call number: M 658.562 MAR, .., Perpustakaan Cawangan Simpang Empat (1) Call number: M 658.562 MAR, Perpustakaan Pekan Arau (1) Call number: M 658.562 MAR. Place hold
		Perkhidmatan pelanggan yang berkualiti by MARTIN, William B. Material type: Text; Format: print Kuala Lumpur Pelangi 1994Availability: Items available for reference: Perpustakaan Awam Negeri Perlis Not For Loan (1) Call number: RM 658.562 MAR.
		Managing quality customer service by MARTIN, William B. Material type: Text; Format: print CALIFORNIA Crisp Pub. 1989Availability: Items available for loan: Perpustakaan Awam Negeri Perlis (1) Call number: 658.562 MAR. Place hold
		Managing quality customer service by MARTIN, William B. Material type: Text; Format: print London Kogan Page 1989Availability: Items available for loan: Perpustakaan Awam Negeri Perlis (1) Call number: 658.314 MAR. Place hold

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