TY  - BOOK
AU  - RAHMAT Ismail
TI  - Pengurusan khidmat pelanggan: Petua & teknik
SN  - 9676111422
PY  - 2001///
CY  - Kuala Lumpur
PB  - Utusan Pub. & Dist.
KW  - Customer Relations
KW  - Customer Services
ER  -