TY  - BOOK
AU  - GERSON, Richard F.
TI  - Mengukur kepuasan pelanggan
SN  - 9835019525
PY  - 0000///n.d
CY  - Johor Bahru
PB  - Penerbitan Pelangi Sdn. Bhd.
KW  - Consumer Satisfaction
KW  - Customer Services
KW  - Evaluation
ER  -