TY  - BOOK
AU  - BROYDRICK, Stephen C.
TI  - The 7 universal laws of customer value: How to win customers & influence markets
SN  - 0786307323
U1  - 133.8 CAR 
PY  - 1996///
CY  - s.l.
PB  - Irwin Professional Pub.
KW  - Consumer Satisfaction
KW  - Customer Services
ER  -