BROYDRICK, Stephen C. <br/><br/>
The 7 universal laws of customer value  How to win customers & influence markets 

 - xiv,121p.  23cm. 
<br/><br/><label>ISBN: </label>0786307323 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Satisfaction<br/>Customer Services
<br/><br/><label>Dewey Class. No.: </label>133.8 CAR