TY  - BOOK
AU  - BRINKMAN, Rick
AU  - KIRSCHNER, Rick
TI  - Dealing with difficult people: 24 lessons for bringing out the best in everyone
SN  - 0071416412
U1  - R 338.881 LOW 
PY  - 2003///
CY  - New York
PB  - McGraw-Hill Companies, Inc.
ER  -