TY - BOOK AU - AZIZAN Abdullah TI - Sistem pengurusan kualiti ISO 9000 : 2000: Strategi ke arah pensijilan SN - 9832473683 PY - 0000///9th ed CY - Petaling Jaya PB - Pearson (M) Sdn. Bhd. KW - Total Quality Management KW - Iso 9000 Series Standards ER -