Human sigma (Record no. 139144)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00623nam a22002297a 4500 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180605103044.0 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) | 658.8 FLE |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 081008 #g# #0 0engu |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781595620163 |
| Terms of availability | RM99.90 |
| 100 0# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | FLEMING, John H. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | First edition |
| 245 10 - TITLE STATEMENT | |
| Title | Human sigma |
| Remainder of title | managing the employee-customer encounter |
| 264 ## - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE | |
| Place of production, publication, distribution, manufacture | New York |
| Name of producer, publisher, distributor, manufacturer | Gallup Press |
| Date of production, publication, distribution, manufacture, or copyright notice | 2007 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 313p. |
| Other physical details | ill. |
| Dimensions | 23cm. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer Relations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Sales Management |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer Satisfaction |
| 600 #0 - SUBJECT ADDED ENTRY--PERSONAL NAME | |
| Personal name | ASPLUND, Jim |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| E - Pinjaman Bahasa Inggeris | Perpustakaan Awam Negeri Perlis | Pinjaman Dewasa | 05/06/2018 | 658.8 FLE | 201965 | 05/06/2018 | 05/06/2018 | Book |