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Mengendalikan Pelanggan Hardcore : atau Pesakit, Peminjam, Klien, Tetamu, Penumpang, Subscriber dan sesiapa sajaha! /

Coyle, Steven F., 1959 -

Mengendalikan Pelanggan Hardcore : atau Pesakit, Peminjam, Klien, Tetamu, Penumpang, Subscriber dan sesiapa sajaha! / Steven F. Coyle ; Editor: Augustine Clay ; Diterjemah oleh: Siti Razali - Edisi Pertama - 173 pages : illustrations, photographs ; 21 cm

ISBN: 9789671983164 RM35.91

Subjects--Topical Terms:
Customer services
Consumer satisfaction
Customer relation

Dewey Class. No.: 658.812

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